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Order & Shipping
Warranty
My Watch
Return & Exchanges
Order & Shipping
How long will it take to receive my order?

We typically ship in 1-3 business days (Mon-Fri). And you will receive your order in 2-5 business days In The UK (Mon-Fri). Please know that we are doing the best we can to get orders out promptly.

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Order & Shipping
Do you ship internationally?

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

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Order & Shipping
How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

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Order & Shipping
Can you Tell me about the warranty

All of our watches come with a 12 month movement warranty from the date you receive your watch. The warranty covers the watch movement against manufacturers' defects for 12 months from the date of purchase.

Within that period your watch will be repaired free of charge, if any issue with the movement occurs. Please note that the warranty does not cover the case, glass or band/strap.

We cannot accept any liability for damage or loss caused in transit. Please note that damage caused through accident, misuse, neglect, inexpert repairs, normal wear and tear or theft is not covered.

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Order & Shipping
My Automatic watch has stopped working

For a self-winding watch to function properly the mainspring must build up a sufficient power reserve. Many people are unaware that a self-winding watch needs to be wound first manually before it will run automatically. This is called the initiation process and without this, your timepiece will never operate properly or consistently. 

To initiate the watch turn the winding crown at the 3 o'clock position in a clockwise direction for about 20 revolutions. This start up wind is usually sufficient for most automatic watches. Please note that the crown must remain fully inserted whilst rotating.

After the initiation process has been completed the watch will wind itself automatically by means of an oscillation weight that moves every time the watch's position is changed. A self-winding watch should be worn for at least eight hours a day to maximize the power reserve. If this isn't possible, or if the watch has not been worn for more than 10 hours, the initiation process must be repeated.

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Order & Shipping
Is my watch waterproof?

All of our watches are at least 5ATM water resistant which means that splashes or brief immersion in water (like dropping it in the sink or getting caught in the rain) will not cause any damage. However they are not sufficiently resistant for swimming, diving, showering or bathing.

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Order & Shipping
Do you have a returns policy?

We offer a 30-days no hassle return & exchange policy:

If a product is damaged or was faulty upon delivery - please let us know as soon as possible. You will need to let us know within 7 days of receipt of the item in order to be eligible for a replacement or refund.

Our return/exchange policy is valid 30 days from receipt of the item. Orders returned after this date will not be refunded or exchanged and may be returned to the customer at their cost. The item does not necessarily have to arrive back to us within 30 days, it simply must have been sent (with proof of postage).

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please send an email to hello@lbtimepieces.com with the subject 'Returns' and include your order number, name and the reason for the return.

We will provide you with instructions of where to send returned goods.

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations.

Please note that customers are responsible for shipping costs of returned items. When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.

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Order & Shipping
I've Received a Damaged/Defective item

We're so sorry! We have a very stringent quality control process but unfortunately, on very rare occasions, errors may slip through or items may be damaged in transit.

If you've received a product that is defective or has been damaged you must let us know within 7 days. We will always try to resolve the issue as quickly as possible - so the sooner you act, the quicker we can find a resolution. If you let us know after the 7 day period we reserve the right to refuse credit or exchange.

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